Privacy Policy

At TIKL, your privacy, safety, and satisfaction are our top priorities. We are committed to protecting your personal information and ensuring a secure, trustworthy shopping experience.

1) Information We Collect

We collect your name, email address, shipping address, and payment details when you place an order. This information is used exclusively to process your purchase, deliver your order, and provide customer support.

We do not store full payment card details—payments are processed securely by trusted gateways.

2) How We Use Your Information

  • Fulfil and deliver orders efficiently.
  • Send order updates and tracking details.
  • Respond to queries and provide support.
  • Improve our website, products, and experience.
  • Share offers or updates only if you opt in.

We never sell, rent, or share your personal data with third parties for marketing purposes.

3) Data Protection

All personal information is encrypted and stored securely. We use SSL and trusted hosting to prevent unauthorized access, alteration, or disclosure of your data.

4) Cookies

We use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though some features may not function properly without them.

5) No Refunds or Returns

All sales are final. Due to the hygienic nature and delicate craftsmanship of jewellery, we do not accept returns, exchanges, or issue refunds after an order is placed.

If you receive a wrong or damaged item, contact us within 24 hours of delivery with your order number and clear photos. Our team will review and assist if applicable.

6) Order Cancellations

Orders cannot be cancelled or modified once placed, as processing begins immediately after confirmation.

7) Data Retention

We keep your order and contact information as long as necessary to complete the transaction and comply with legal obligations. You may request deletion of your data anytime by contacting us.

8) Policy Updates

TIKL may update this Privacy Policy at any time. Changes will be posted on this page; continued use of our website constitutes acceptance of the updated policy.

9) Contact Us

For privacy concerns, order queries, or general assistance:

WhatsApp Us Email Us

Business Hours: 11:00 AM – 10:30 PM